BigMachines 9, BigMachines, Inc.

BigMachines enables sales teams and channels to sell more and sell faster with flexible, web-based solutions to configure products, generate 100% accurate quotes, eliminate pricing errors, build consistent, branded proposals and contracts on the fly, and route approvals electronically. BigMachines integrates with leading CRM and ERP systems and requires no offline programs or desktop applications.

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ContactNet, Contact Networks, a Thomson Reuters Business

Contact Networks, part of Thomson Reuters, is the pioneer and most experienced provider of Enterprise Relationship Management solutions. Our ContactNet software helps professional services firms unlock their complete relationship network to generate new business. ContactNet is an automated search application that identifies colleagues who have the strongest relationships with a client or prospect.

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Infusionsoft, Infusionsoft

Infusionsoft provides a marketing automation solution for growth-oriented entrepreneurs and small businesses that enables them to convert more leads, increase sales and grow their business without adding staff.

Most small businesses piece together a variety of disparate systems, from spreadsheets and email programs to online shopping carts and even pen and paper to run their marketing, sales and customer management. This disjointed approach results in lost time, lost sales, inefficient operations, poor customer service and general chaos. Infusionsoft’s Web-based solution automates both online and offline marketing and encompasses core business systems like billing, e-commerce and affiliate management to centralize all information about interactions with prospects and customers around a single database.

Most CRM systems are passive data warehouses that require heavy user interaction to achieve any meaningful value, and most point solutions for business operations and marketing require a ton of manual upkeep. Infusionsoft enables small businesses to automate substantial amounts of workflow and business processes through a single, central system. Some examples of this automation include: automatic sub-listing and sequential follow up (nurture or drip marketing) to a prospect or customer, automated collections, snail mail, fax, voice to prospects automatic recurring billing, automatic execution of up-sell and cross-sell campaigns.

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Parature Customer Service software, Parature, Inc.

Parature is the global leader in on-demand customer service software, providing the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer in today’s Web world. Our software-as-a-service (SaaS) delivery makes it possible for any organization to leverage the Internet to provide outstanding customer service. Parature is the only company to provide a complete, out of the box product that’s rapidly deployed and easy to use.

Parature Customer Service™ software integrates a customer portal, knowledgebase and trouble ticket application in one dynamic, unified system that manages any organization’s support needs. Parature’s product suite serves more than 750 customers and 13 million registered end users worldwide in diverse industries from national associations, leading educational institutions, gaming & interactive media, manufacturing, services, and technology companies.

Parature is the only company dedicated solely to on-demand customer service and support software. For Parature, it is not an afterthought or add-on. First class service and support, delivered via the Internet that gives organizations an outstanding, consistent support presence putting them in a whole different league from their competitors.

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Salesforce CRM, Salesforce.com

Salesforce CRM combines ease of use with award winning functionality, including point-and-click customization and proven integration, to enable enterprises to successfully share and manage vital customer sales, marketing and service information on-demand. Built on the multi-tenant Force.com platform, Salesforce CRM can scale to meet the need of any enterprise.

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Sugar Professional On-Demand V5.1, SugarCRM, Inc.

Sugar Professional On-Demand 5.1 provides companies with a CRM suite that assists businesses in the execution of customer-centric business initiatives across multiple channels in sales, customer service, marketing, and e-commerce. Enhanced reporting/analytics, run-time filters, integration with Excel; wireless capabilities for Blackberry and iPhone; tracker reports; and Module Builder enhancements.

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